Labor Rates

Repair work costs $70 an hour.

Expedited labor (we drop everything and do it while you wait) costs 50% extra unless you have scheduled an appointment (meaning we don’t have to drop everything) or if you just bought a bike from us and need to make ready before you take it home (indeed, that work typically costs nothing and we put a tech on it immediately).

Warranty labor, fixing a manufacturer’s defect, is done at a 50% rebate. While it isn’t our fault that a manufacturer’s part fails, we still feel for you. Gratuitous labor, such as the free check over mentioned in the next section, is at a 100% discount.

Please note that unscheduled expedited labor (where you show up unannounced and need it done immediately) can be done on discounted labor, but the 50% extra charge will still apply. So if you are driving from far away, as many of our customers must, please call to schedule the work. There is of course only one of us here, so scheduling is a must.

When you buy a bike from us, we charge you for the bike and we figure in the cost of getting the bike shipped to us. However we don’t charge you for the cost of the labor involved in building the bike, which is sometime a heckuva lot of work.

This free service policy extends to any upgrades that you make at the time of purchase, such as better tires, better pedals, lower gears, or the like. You pay for the parts, but not the labor to install them. Similarly, if some parts prove unsatisfactory once you get the bike home and start riding it (usually the need for lower gears) then you pay for the parts and not the labor until you are satisfied with the bike. This policy does not necessarily extend to all accessories, notably not to wired computers or fenders which are technically simple to install but time-consuming nonetheless.

We will do one free check over (a $50 value) on a new bike within the first 6 months of purchase, or longer by agreement.

We ask 50% down on special orders, with the balance due upon acceptance of the bike.

If you start a special order but then get poor and can’t pay it off, we’ll be understanding about it (it happens), but you won’t just get your deposit back. The following restrictions apply:

You get your deposit back in store credit only.
You get your store credit 30 days after you cancel your order. This gives us a chance to recoup some of the money we’ve spent getting the special order in.
Should we choose to send your special ordered bike back to the manufacturer, they will probably charge us restocking fees, as well as freight charges. We will document these fees and reduce your credit accordingly.

Return Policy

Bikes and Trikes:
You may return a recumbent purchased from A Different Bent for store credit within three business days of purchase.  A Different Bent reserves the right to charge a restocking fee based on the condition of the bicycle.  Cash Refund requests are considered on an individual basis, but be advised that we will charge a restocking fee with a cash refund.  Real work goes into getting a cycle ready, and it needs to be paid for somehow.

Parts and accessories:
P&A may be returned for store credit within 30 days of purchase unless it has been damaged through normal use or neglect. Original packaging is required and must be in good condition. Your purchase receipt will be required. If you do not have your receipt, please contact us before bringing in your item.

Payment information:

We take Visa, Mastercard, Discover, American Express, checks, and good old cash.

Returned checks are subject to a $30 processing fee.